The following document outlines the terms and conditions for The Steiff Shop, Setchey, Norfolk Website and Shop.
Your Order
Orders and Contract
Your order for goods is accepted and a contract is formed between The Steiff Shop, Setchey, Norfolk and you
when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by The Steiff Shop, Setchey, Norfolk, nor at the point in time that you receive an email from The Steiff Shop, Setchey, Norfolk acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by The Steiff Shop, Setchey, Norfolk, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. Following formation of the contract, The Steiff Shop, Setchey, Norfolk shall continue to own any goods ordered until it has received payment in full from you. Purchases from The Steiff Shop, Setchey, Norfolk Online & Instore including transactions on Stripe (all major credit cards) or Paypal will be charged the day the goods are purchased online and instore.
Returns & Refunds
Returning to a Store
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available at The Steiff Shop, Setchey, Norfolk. If you are returning an item via our store, please take your delivery note with you.
Returns Via The Post Office
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. The customer is responsible for the return and cost of return, please retain your proof of purchase.
Ways to Pay
See below for all the methods we accept for payment of purchases from The Steiff Shop, Setchey, Norfolk.
Online
- All major credit and debit cards
- The Steiff Shop Setchey, Norfolk, Gift Cards and e-vouchers
- Paypal
In-store
- The Steiff Shop Setchey, Norfolk, Gift Cards
- All major credit and debit cards
- Cash
Phone
- All major credit and debit cards
The taking of payment from you by The Steiff Shop, Setchey, Norfolk, under any of the means set out above does not indicate that a contract has been formed between you and The Steiff Shop, Setchey, Norfolk,. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by The Steiff Shop, Setchey, Norfolk.
General
These terms and conditions set out the basis on which you can use our website and place orders for items from The Steiff Shop, Setchey, Norfolk Online. To register on the site and to place orders with The Steiff Shop, Setchey, Norfolk Online you must be aged 18 or over and a UK resident. By ordering goods from The Steiff Shop, Setchey, Norfolk Online you are deemed to have understood and accepted these terms.
Guarantee
The Steiff Shop Setchey, Norfolk are completely dedicated to your total satisfaction. As a company, we are entirely dependent on our customers and welcome comments, suggestions, constructive criticism and complaints and will always do our utmost to help.
In the event of complaint, please contact us by telephone or email giving as much detail as you can. We aim to acknowledge all complaints within 48 hours and to resolve within 72 hours. We will keep you informed if there is any delay beyond this.
Prices
UK, EU and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through The Steiff Shop, Setchey, Norfolk may differ from prices in-store.
Usage
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
Availability
All orders for products are subject to availability.
Colour of reproduction
The Steiff Shop Setchey, Norfolk, take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Language
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
Law
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.
Copyright
© Copyright of The Steiff Shop, Garage Lane, Setchey, Norfolk PE33 0BE. All rights reserved.